How we get paid
We charge monthly only for what matters.
$45 per user per month on a computer. $25 per user per month on a phone only. Microsoft 365 included. Annual commitment, paid monthly.
See every charge →For owners deciding whether to trust us
Before you trust us with your IT, here’s who we are.
We publish our prices and how we work, so you can judge us before a call. Where we don’t have proof yet, this page says so.
Why Baseline exists
Nobody decided this. It arrived one sensible purchase at a time.
The mess in a small business isn’t carelessness. Each choice made sense when it was made. Together they became a tangle nobody can explain.
- Computers bought one at a time, each set up a little differently
- Logins that nobody can recover, check, or remove
- Files spread across personal computers, an old server, and two storage apps
- Apps that do what you already pay Microsoft for
How a tangle like that builds up
One person bought a file-storage app. Someone else needed a chat tool. An old office server stayed because moving it felt risky.
The real cost isn’t the bill. It’s the attention the tangle takes from everyone, and the manager who quietly became the help desk.
How we run it
We don’t get faster at fixing the same problems. We remove them.
Every customer starts with a Microsoft 365 account we build and run. The rest of the Baseline setup is up to you. When a problem keeps coming back, we change the setup.
The more you use, the less you need help
On computers we look after, nobody has a password, and nothing installs without a one-time code a manager approves. The more of your company runs that way, the more the AI fixes on the spot, and the fewer requests become $35 tickets.
What the setup makes possible
Nobody has a password, so there’s nothing to forget, reset, or be tricked into sharing. The one-time code works once, and it changes about an hour later. The AI assistant helps instantly, any time.
- Instant AI help any time, wherever the employee is, and a real person within 10 minutes when they need one, at $35 a ticket
- Your Microsoft 365 account watched for security problems around the clock
- The same Windows setup on every computer we look after
- A clean Microsoft 365 account for sign-in, files, email, and teamwork
Staying outside the Baseline setup is fine too. Keep your own video call app or your old server, and we still help. Those requests usually go to a person as a $35 ticket, because the AI only knows the Microsoft 365 setup. It’s your call.
Who you sign with
One company signs the agreement, and it’s the name on every page.
Your email and files stay yours. If you leave, everything goes to you or your next IT company. That’s the Clean Handover Promise.
- Who you sign with
- Baseline (A32 Labs Inc.)Baseline is a trade name of A32 Labs Inc., a Delaware corporation. Your agreement names both.
- How help is given
- Wherever you areOver Teams, text, phone, or by connecting to your computer from our side.
- When help is there
- Any timeInstant AI help, and a real person within 10 minutes when a request becomes a ticket.
- Work in person
- A local contractorWhen a job needs hands on site, we arrange one.
The people behind it
The people running your setup should have names and faces on this page. Until they do, we say so plainly.
You won’t find customer reviews here yet. We won’t make any up. But every price, promise, and screen on this site is real, and you can check each one before you ever talk to us.
What we publish, and what we leave out
You’ll find both employee prices, the Microsoft 365 plan each includes, and the yearly commitment. Also the flat $35 per ticket when a person handles a request, the charge for moving files, how help works and how fast we respond, what’s in the Baseline setup, how we watch your Microsoft 365 account, and how the setup is built to need less help.
We publish targets, not results for your company.
No reviews or logos we don’t have, either. A customer story shows up only with that customer’s permission.
Fair questions
The trust questions owners ask before they sign.
“I’ve never heard of you. What if you’re not around in a few years?”
- Why it feels true
- There are no reviews here, and you’d trust us with your whole account.
- What’s true
- Your email and files stay yours. If you leave, everything goes to you or your next IT company.
“You’re not local. What if someone needs to come in?”
- Why it feels true
- Some problems need hands on a cable or a printer.
- What’s true
- We arrange a local contractor, and arranging one is a $35 ticket.
- Proof
- It’s written into how we work, on the pricing page.
Is this you?
Use as much of it as you like. Here’s who it suits.
Baseline is for you if…
- Technology has become somebody’s second job, often yours or your office manager’s
- You’ll use Microsoft 365 for email and sign-in
- You want IT run for you, not another tool to manage
It’s not for you if…
- You won’t use Microsoft 365 for email and sign-in
The next step
Judge us on a free, written plan for your own company.
Five quick questions give you your Fit Check on the spot, with your price. It’s useful whether you go all in, start with just Microsoft 365 and fast help, or pick someone else.
P.S. Your email and files stay yours. If you ever leave, everything goes to you or your next IT company.
What happens after you click
- You answer five quick questions. It takes about two minutes, and “not sure” never counts against you.
- You get your Fit Check on the spot: whether Baseline fits, your estimated price, and what each choice costs. Save, print, or email it.
- If you want to talk it through, you book a 30-minute call. Bring whoever can say yes. There’s nothing to prepare.