The Baseline Standard, price and offer

What you pay for every month

Everything your team uses every day, in one monthly price.

The questions owners ask us most, and what answers each one.

“Is this another bill on top of Microsoft?”
Microsoft 365 for every employee, no separate Microsoft bill.
“People keep forgetting passwords and getting locked out.”
Sign in with your face, fingerprint, or a PIN. No passwords.
“Nobody really knows how our computers are set up.”
Company computers we look after, set up the same way, security settings on and kept on.
“Help is slow, and I’m the one who has to chase it.”
Instant AI help in Teams, any time, included in the monthly price. It fixes most everyday problems on the spot.
“Who’s keeping an eye on things at night?”
Your Microsoft 365 account watched for security problems around the clock.
“Every new hire turns into a project.”
The Manager Portal, a simple screen in Teams where a manager can start adding and removing people.

Also included, at no extra cost

“Will my computers work with it?”
The Computer Readiness Guide. How to tell which of your computers can join the Baseline setup.
“My team won’t use it.”
Training Built Into the Work. People are shown how at the moment they use it.
“What would this actually cost us?”
Your Written Fit Check. Whether Baseline fits, what each choice costs, and your price.
“We’ll be locked in.”
The Clean Handover Promise. Your data stays yours, and everything goes to you or your next IT company if you leave.

$45 per user per monthThe whole monthly bill for someone on a computer, Microsoft 365 included. Phone only: $25 per user per month. Annual commitment, paid monthly.

Only when you need a person

A real person within 10 minutes, day or night.

$35 flat per ticket, only when you need one. It isn’t in the monthly price.

How does that compare with a real IT bill? See one compared line by line →

Your estimate

Two numbers give you the monthly price.

Each person’s price depends on one thing: do they use a computer? Enter how many of each you have.

Employees who use a computer Desktop User, $45 per user per month, Microsoft 365 included.

Employees who work only from a phone Mobile User, $25 per user per month, Microsoft 365 included.

Estimated monthly price

$500 per month

Desktop Users, 10 employees$450
Mobile Users, 2 employees$50

Plus $35 per ticket, only when a person helps.

Need data moved from your old system? That’s $300 one time ($25 per user), plus $0.99 per GB moved.

That’s the monthly price only. It’s an annual commitment, paid monthly, so the year comes to $6,000. Tickets, moving data, and project work are one-time costs, listed below.

Use these in my Fit Check

The questions open with these numbers filled in.

See four sample monthly bills

Monthly price for four example companies
Desktop Users at $45	Mobile Users at $25	Monthly price
5	0	$225
10	2	$500
13	2	$635
25	5	$1,250

Pay once for everything else

Stop paying every month for things you only need once.

Every tool turned into a monthly bill, often for things you rarely need. With Baseline, AI help is in the monthly price, and a ticket a real person handles is paid once.

Any timeAsk in TeamsOr text, if Teams is down.
→
InstantlyAI sorts the everyday stuffIncluded in your monthly price.
→
Within 10 minutesA real person takes the ticketDay or night. $35 flat per ticket, however long it takes.

Is talking to a person included in the monthly price?

No. The monthly price covers Microsoft 365 and instant AI help. A real person is $35 flat per ticket, only when you need one.

Every one-time cost.

Any request a person handles: $35 per ticket. Any problem, however long it takes.
Help choosing a computer or arranging a local contractor: $35 per ticket.
Moving data in from your old system: $25 per user, one time, plus $0.99 per GB moved. See the moving plan
Project work, meaning adding something new: priced case by case.

Why one-time costs stay rare

The more you use, the less you need help.

The more of the Baseline setup you use, the more the AI fixes on the spot, and the fewer requests become $35 tickets. So the savings grow over time.

What stays with the AI, and what needs a person

Stays with the AI, included. Jobs Baseline already has a set way to do. Some happen by themselves. Others are a step a manager takes in the Manager Portal, like adding a new person, and the AI walks them through it. It also walks people through a sign-in reset.

Needs a person, $35 flat per ticket. Problems unusual enough that a person has to work on them, like office Wi-Fi that keeps dropping, a printer that stops working, or a program that breaks. It’s the same price for any problem, and you know it before anyone starts. Things outside the Baseline setup, like your own video call app, usually land here.

Computer hardware. If you decide to replace an old computer, your company buys the new one. We look after Windows and Microsoft 365, and we’ll help you choose and set up the replacement.

See how the setup heads off repeat problems → See exactly what help includes →

A real bill, side by side

One local IT company’s monthly bill: $4,121.75. The same team on Baseline: $1,575.

This is a real invoice from a local IT company to a business, from July 2026. We’ve kept the names private and sorted the charges into plain categories. Look at how many of them are monthly subscriptions.

Monthly charges on one real IT company invoice, July 2026
What the bill charged every month	Monthly
Managed IT and help desk, charged per device	$2,448.60
Microsoft 365 licenses, three different kinds	$709.81
Microsoft 365 account management and user support	$333.91
Backup for servers and Microsoft 365	$318.91
Office network security equipment	$268.12
Remote access software	$42.40
Total, every month	$4,121.75

That’s $49,461 a year. The invoice listed 35 Microsoft 365 support accounts, so we compare it with 35 people on computers.

Baseline, 35 people on computers: $1,575 per month35 × $45 per user per month, Microsoft 365 included. That’s $2,546.75 less each month, about 62 percent.
The fair comparison: $2,204.43 per monthBaseline plus that bill’s backup, office network equipment, and remote access at their own prices ($629.43). Still $1,917.32 less each month, or $23,007.84 a year. About 47 percent less.
Room for tickets: Up to 54 tickets a monthThe old bill included its help desk, and Baseline charges $35 flat per ticket a person handles. That team could have 54 of those tickets every month ($1,890) and still pay less than the old bill, even in the fair comparison. That’s about one and a half for every person, every month.
The one-time move: $875, plus $0.99 per GB$25 per user, one time. The $875 is less than one month of the difference above.

One real invoice, not an average. Your numbers will be different. Bring your own IT bill to your call and we’ll compare it line by line.

The two plans, line by line

Here’s every item in the monthly price.

Microsoft 365 is part of both prices. Open a plan to see each item.

Desktop User

$45per user per month

For any employee who uses a computer.

Microsoft 365 included

See all 13 items in the Desktop User plan

Your company’s Microsoft 365 account, run by Baseline
One company sign-in for the employee
Sign in with a face, fingerprint, or PIN instead of a password
One company computer, connected to Baseline and set up to the Baseline standard
Protection on the computer that watches for viruses and suspicious activity
Email checking that looks for scam links, harmful attachments, and fake senders
Blocking of whole types of risky websites
A locked hard drive, so someone who steals the laptop can’t just pull the files off
Windows’ built-in network guard, turned on and kept on
Your Microsoft 365 account watched for security problems around the clock
Desktop, Documents, and Pictures folders that save to OneDrive by themselves
Help from Baseline’s AI assistant, any time, day or night
The Manager Portal, a simple screen inside Teams where managers handle people and computers

Mobile User

$25per user per month

For a field or labor employee who doesn’t use a computer.

Microsoft 365 included

See all 7 items in the Mobile User plan

Your company’s Microsoft 365 account, run by Baseline
Company sign-in, sign-in without a password, and access changes
Company email and files on a phone or tablet
The security protections from the computer plan, where they apply
Your Microsoft 365 account watched for security problems around the clock
Help from Baseline’s AI assistant, any time, day or night
Listed in the Manager Portal

Per user per month. Annual commitment, paid monthly. One-time costs are listed above.

You’re probably already paying for these tools.

Much of what IT companies sell as monthly add-ons already comes with the Microsoft 365 in your price. We turn it on and run it.

See the add-ons already inside Microsoft 365

Protection on every company computer that watches for viruses and suspicious activity
Tools to set up and manage every company computer from one place
Email checking that looks for scam links, harmful attachments, and fake senders
A locked hard drive on each laptop, so someone who steals it can’t just pull the files off
Sign-in security for every company account

Technical names, for your IT person or insurer

Desktop User ($45): Microsoft 365 Business Premium license included.
Mobile User ($25): Microsoft 365 F3 license included.
Business Premium includes Microsoft Defender for Business, Microsoft Intune, Microsoft Defender for Office 365, BitLocker drive encryption, and Microsoft Entra sign-in security.
Computers: Windows 11 Pro, version 24H2 or later.
Sign-in: passkeys through Microsoft Entra and Windows Hello.
Program installs: employees are standard users. A manager creates a temporary local administrator password for that computer, which expires after use.
Security: Microsoft Defender for Business with EDR, Microsoft Defender for Office 365, web content filtering, BitLocker drive encryption, managed Windows Firewall settings, and OneDrive Known Folder Move.

What we promise

Three promises, stated plainly, so you can hold us to them.

The Switch Promise

Nothing you rely on gets switched off early.

We won’t switch off anything you rely on until its replacement works and you’ve said yes.

The 10-Minute Promise

A real person within 10 minutes on every ticket.

When a request becomes a ticket, a real person responds within 10 minutes, day or night, even at 2 a.m. on a Sunday.

The Clean Handover Promise

Your data stays yours, and you can take it with you.

If you leave, everything goes to you or your next IT company.

Use as much of it as you like

What every customer gets, and the Baseline setup, with what each part saves you.

The rest of the Baseline setup is up to you. The more you use, the fewer requests become $35 tickets.

Not sure about one? Bring it to the first call.

Every customer: a clean Microsoft 365 account.
We build it for email and sign-in, license included, on an annual commitment paid monthly. That’s the minimum.
Part of the setup: sign in without a password.
Face, fingerprint, or PIN. No lockout tickets, because there’s nothing to forget.
Part of the setup: company computers we look after.
Windows 11 Pro, kept up to date. New programs need a manager’s OK and a one-time code. We show you how to tell which are ready. On them, the AI can sort many computer problems on the spot.
Part of the setup: files in OneDrive, meetings and chat in Teams.
Instead of separate apps for the same job, and an office server’s job moved to Microsoft 365. Fewer sign-in problems and glitches between apps.
Keep your own apps if you want.
Your own video call app, an old server, older computers. We still help. It just usually goes to a person as a $35 ticket. It’s your call. We won’t chase you, and there’s no deadline.
Help is remote, and it starts with the AI.
The AI is there instantly. When a request becomes a ticket, a real person responds within 10 minutes, day or night, over Teams, text, phone, or by connecting to your computer. When a job needs hands on site, we arrange a local contractor. How help works

Keep the old laptop. Here’s what it costs.

Say the front desk uses a laptop someone bought at a store, running the home version of Windows. You can keep it, and we’ll still help. But the AI can’t see into it, so when it acts up, that’s usually a $35 ticket. It also misses the security settings every computer we look after gets, which matters if you have cyber insurance.

A few tickets in, or the first time your insurer asks, a new computer on the Baseline setup starts to make sense. When that happens is up to you.

Who it’s for

Who it’s for, and the two times it isn’t.

Baseline is for you if…

IT has turned into somebody’s second job, often yours.
You’ll use Microsoft 365 for email and sign-in.
You just want Microsoft 365 set up properly and fast help. You can add more of the Baseline setup later.

It’s not for you if…

You won’t use Microsoft 365 for email and sign-in.
You need an IT person in your office regularly.

What you get

One monthly price per person, and a clear answer when an insurer or client asks how you’re set up.

What goes away

Monthly charges for things you rarely need, and being the one everyone asks.

If nothing changes

The same subscriptions renew, and the same problems land on the same person.

What you’d miss

Knowing what each choice would cost you, in a free Fit Check you keep.

Straight answers

What owners think when they see the price, and what’s true.

You won’t find customer reviews here yet. We won’t make any up. But every price is here, so you can check our math. More answers are on the questions page.

“$45 per user per month is too much.”

Why it feels true: You’re probably comparing it with a Microsoft bill on its own.
What’s true: The $45 per user per month is the whole monthly bill for that person, Microsoft 365 and AI help included. Add up every IT bill you pay now, then compare.

“I don’t want a yearly commitment.”

Why it feels true: A year feels like a long time to try someone new.
What’s true: Most of the work happens up front. You pay monthly, the price stays the same all year, and your data stays yours.

“Paying per ticket means the bill creeps up.”

Why it feels true: A charge per request can sound like a bill that grows.
What’s true: The monthly bill doesn’t move. A ticket is a one-time $35 you know before anyone starts, and the more of the Baseline setup you use, the rarer tickets get.

The next step

Bring your IT bill. We’ll compare it line by line, free.

You get your price on the spot, in your Fit Check. Then, on a 30-minute call, we go through your bill the way we did above.

Take the Fit Check

Not ready to talk? Ask a question instead.

What happens after you click

Answer five quick questions, about two minutes.
Get your Fit Check on the spot. Save, print, or email it.
If you want to talk it through, book a 30-minute call. Have your IT bill handy.
Keep your Fit Check, whether you sign or not.

P.S. $45 per user per month covers what your team uses every day, Microsoft 365 included, on an annual commitment paid monthly. On one real IT company invoice, that came out $1,917.32 a month lower, even keeping that bill’s backup and network costs. Your numbers will be different, so bring your bill.