“I can’t get in.”
Someone forgot a password again. You drop what you’re doing to sort it out.
For businesses where IT became somebody’s second job
We run your IT, so nobody on your team has to.
We build your Microsoft 365 and run it, plus as much of the rest as you want. Instant AI help, and a real person within 10 minutes ($35 a ticket).
Sound familiar?
IT keeps landing on someone who was hired to do something else.
“Can you set it up like the others?”
None of the others match. Each one was set up by a different person, in a different year.
“Which logins did she have?”
Nobody knows for sure. The list lives in someone’s head, or nowhere.
“I asked for help on Tuesday.”
No answer yet. Nobody can say where the request went, so you chase it.
None of this is your fault. The setup grew one purchase at a time, and nobody was ever asked to own all of it.
Why help stays rare
We take out the weak spots once, so fewer of the same problems come back.
On the Baseline setup, nobody has a password, and nothing installs without a manager’s one-time code. The more you use, the more the AI fixes on the spot, and the fewer requests become $35 tickets.
How those two changes cut repeat problems
With no password, there’s nothing to forget, reset, or be tricked into sharing. If someone gets stuck, a manager can resend their sign-in setup from the Manager Portal.
The one-time code works once, and it changes about an hour later. That pause is on purpose.
This doesn’t stop every scam or every bad program. It makes many of them much harder, and many of those problems never happen.
Every customer gets a Microsoft 365 account we build, for email and sign-in. The rest is optional. Your own apps still get help, usually from a person as a $35 ticket.
Part 1 · Signing in
Nobody on your team has a password to forget, share, or write down.
Each person gets one company sign-in for email, files, apps, and their computer. They use their face, fingerprint, or a PIN. When someone’s locked out, a manager starts the reset in the Manager Portal.
How setup works, and why we built it this way
The sign-in lives on a phone or computer the person already has. Before their first day, a new hire gets a text that walks them through setup on their phone, at home, in a few minutes.
One sign-in opens everything. So you have one place to give access, and one place to turn it off when someone leaves.
Password rules didn’t make people safer. We’d rather remove the whole problem than keep managing it. And when a client or insurer asks how your people sign in, you’ll have a clear answer.
- Who works here. How many people are on each plan.
- How each person works. Desktop means a computer. Mobile means a phone.
- Whether sign-in is ready. See who’s set up without having to ask.
The real Manager Portal. The company and people shown are made up.
Part 2 · Computers
A broken laptop becomes an errand, because every computer we look after is set up the same way.
A company computer gets wiped clean, the employee signs in, and it sets itself up. The Computer Readiness Guide shows you how to tell which computers are ready for it.
How computers are set up and kept that way
The same Windows setup, safety settings, and software rules reach every computer we look after from one place. They arrive by themselves when the computer is signed in. Desktop, Documents, and Pictures already save to OneDrive, so work isn’t stuck on one machine.
Computers on the Baseline setup run Windows 11 Pro, kept up to date. You don’t need to check. Older computers can stay. They still get help, usually as a $35 ticket.
People use their computers normally. They just can’t install new programs or change important settings on their own. When someone needs a program, their manager approves it and gets a one-time code. The code expires after it’s used.
When every computer follows the same rules, a technician can fix one they’ve never seen. The security page goes through each safety setting.
- Every company computer. By name and serial number. No mystery machines.
- Who last used it. “Whose laptop is this?” answered.
- A one-time code. For a program you’ve approved. It expires after it’s used.
The real Computers screen. The company and people shown are made up.
Nobody can install whatever they want. People notice that for about a week. But it’s one of the two reasons help requests drop.
Part 3 · Email and files
Company work lives where your team can find it, not on one person’s laptop.
Email, calendars, files, meetings, and chat all work together in Microsoft 365. When someone leaves, the company’s files stay put. Keep your own video call app if you want. It’s your call. Help with it usually goes to a person, because the AI only knows the Microsoft 365 setup.
Moving more onto the Baseline setup takes time. But nothing stops while you move, your email goes first, and there’s no deadline.
How the move works, and how email is checked
We build you a brand-new Microsoft 365 account while your current one keeps running. Then things move over in steps: email, contacts, and calendars first, then people, then any computers you choose. If you need data moved from your old system, it’s a flat $25 per user, plus $0.99 per GB moved.
Email gets checked for scam links, harmful attachments, and fake senders. So do links and files shared in Teams and OneDrive, where Microsoft supports it. And we watch your Microsoft 365 account for security problems around the clock.
Managers can create a group for a team and set up shared email inboxes from the portal.
Part 4 · Help
When something breaks, everyone knows where to ask and what happens next.
Your people ask in the Baseline app inside Teams. The AI assistant is there instantly. When something needs a person, it gets out of the way fast. Every request is tracked, so nobody explains the problem twice.
- Any timeAsk in TeamsOr text the Baseline number, if Teams is down.
- InstantlyAI sorts the everyday stuffPart of your monthly price.
- Within 10 minutesA real person takes the ticketDay or night. $35 flat per ticket, however long it takes.
Fix targets, urgent problems, and what help costs
- When help is there
- Any timeThe AI assistant helps instantly. People are available 24 hours a day.
- A real person
- Within 10 minutesWhen a request becomes a ticket, day or night. That’s the 10-Minute Promise.
- Most ordinary requests
- 2 to 4 hoursOur target for fixing most everyday requests. A target, not a promise.
- Work on the cause
- Started within 24 hoursA technician starts working on the cause.
We’d rather bring in a person too early than too late. If something urgent breaks, it skips the line and you get a phone call. Help comes over Teams, text, phone, or by connecting to your computer from our side.
Help from the AI assistant is part of the monthly price. So is anything Baseline already has set steps for, whether it happens by itself or a manager starts it in the Manager Portal. A ticket a person handles is a one-time $35 for any problem: Wi-Fi, a printer, another program, or a computer. You know the price before anyone starts. Project work, meaning adding something new, is priced case by case.
When a job needs hands on site, we arrange a local contractor, and arranging one is a $35 ticket.
The Manager Portal
Jobs that used to need a help request are now buttons inside Teams.
You shouldn’t need IT training to add an employee. Everything on this list works in the product today, and the AI assistant can walk you through any of it.
- Add or remove a person. The portal can start it in less than 30 seconds, and you can track it until it’s done.
- Reset someone’s sign-in when they’re locked out.
- See every company computer and who’s using it.
- Set up shared email inboxes.
- Get a one-time code for a program you’ve approved.
- Ask for help and see where your request stands.
How managers learn it, and how long changes take
Managers get training for their role while they set up their own sign-in. Employees are shown how at the moment they use something. We call that Training Built Into the Work.
When a manager adds or removes someone, Baseline starts the change right away. Microsoft may take a few minutes to finish it.
What owners worry about
The doubts that come up most, answered straight.
The screens on this page are the real product. The prices and the 10-minute promise are published.
Technical names, for your IT person or insurer
- Sign-in: Microsoft Entra for the company sign-in, Windows Hello on supported company computers, and passkeys.
- Computers: Windows 11 Pro, version 24H2 or later. Microsoft Intune device enrollment and central management, policy-based configuration, standard user accounts, and temporary local administrator passwords.
- Email and files: Microsoft 365 Business Premium (Desktop User) and F3 (Mobile User). Exchange Online Protection, Microsoft Defender for Office 365 Plan 1, OneDrive Known Folder Move, SharePoint, and Teams.
- Help: an AI assistant and Baseline technicians in the Baseline app for Microsoft Teams, text message fallback, and a secure remote connection.
“Can’t you just fix the setup we have?”
- Why it feels true
- Fixing what’s there sounds faster and cheaper.
- What’s true
- Years of one-off changes make IT hard to predict, so we build a new account beside your old one.
- Proof
- The Switch Promise: we won’t switch off anything you rely on until its replacement works and you’ve said yes.
“We’ll be locked in.”
- Why it feels true
- Handing your IT to one company sounds hard to undo.
- What’s true
- Your email and files stay yours. If you leave, everything goes to you or your next IT company. That’s the Clean Handover Promise.
“My team won’t use it.”
- Why it feels true
- New tools often get ignored.
- What’s true
- There’s little new to learn. People sign in with their face and ask for help in Teams, which they already use.
“Our computers probably won’t work with this.”
- Why it feels true
- Some are old, and nobody’s sure what they run.
- What’s true
- They don’t have to. Older computers still get help, usually as a $35 ticket.
- Proof
- The Computer Readiness Guide shows you how to tell which computers can join the Baseline setup.
Is this you?
Who it’s for, and the two times it isn’t.
Baseline is for you if…
- Technology has become somebody’s second job, often yours or your office manager’s
- You’ll use Microsoft 365 for email and sign-in
- You want IT run for you, not another tool to manage
It’s not for you if…
- You won’t use Microsoft 365 for email and sign-in
What you get
One sign-in, as much of the Baseline setup as you want, and a person within 10 minutes when you need one, at $35 a ticket.
What goes away
Password resets on your desk, mystery laptops, and lost requests.
If nothing changes
The same problems keep coming back, and only one person knows the fixes.
What you’d miss
Time back for the work you were actually hired to do.
The next step
See your own setup on paper, for free.
Five quick questions get you your Fit Check on the spot, with your price. It’s useful whether you go all in, start with just Microsoft 365 and fast help, or don’t choose Baseline.
P.S. Instant AI help any time, and a real person within 10 minutes when you need one, at $35 a ticket. And we won’t switch off anything you rely on until its replacement works and you’ve said yes.
What happens after you click
- You answer five quick questions. It takes about two minutes, and “not sure” never counts against you.
- You get your Fit Check on the spot, with your estimated price. Save, print, or email it.
- If you want to talk it through, you book a 30-minute call. Bring whoever can say yes. There’s nothing to prepare.