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For businesses where IT became somebody’s second job

Instant AI help any time. A real person within 10 minutes.

Ask in Teams and the AI sorts out everyday things on the spot. When you need a person, one responds within 10 minutes, day or night, for $35 a ticket.

Take the Fit Check See what costs what

Five quick questions, about two minutes. Your price shows up on the spot.

How help works

Help starts with the AI in Teams, and a person steps in when you need one.

The AI sorts out everyday things on the spot, and it gets out of the way fast when something needs a person.

  1. Any timeAsk in TeamsOr text, if Teams is down.
  2. InstantlyAI sorts the everyday stuffIncluded in your monthly price.
  3. Within 10 minutesA real person takes the ticketDay or night. $35 flat per ticket, however long it takes.
A real person
Within 10 minutesOn every ticket, at any hour.
Fix target
2 to 4 hoursFor most ordinary requests. It’s a target, not a promise.
Work on the cause
Within 24 hoursA technician starts working on the cause.
Urgent problems
A phone callIf it’s urgent, someone calls you.
How each step works, from asking to a person

  1. Ask in Teams

    Your people ask in a private chat in the Baseline app inside Microsoft Teams, where they already work, at any hour.

    Every request is tracked, so nobody explains the problem twice.

  2. Or text, if Teams is down

    They text the Baseline number and follow the same steps. Asking for help shouldn’t depend on the thing that broke.

    Same line, same tracking.

  3. The AI helps instantly

    Baseline’s AI assistant handles most everyday problems on the spot. It walks people through things like resetting a sign-in or adding a person in the Manager Portal.

    Included in the monthly price.

  4. A person, when one is needed

    When the AI can’t help, or a person is clearly needed, it hands the request to a Baseline technician. A real person responds within 10 minutes, day or night.

    $35 per ticket, however long it takes.

Help from a person comes over Teams, text, phone, or by connecting to the computer from our side.

The 10-Minute Promise

A real person within 10 minutes on every ticket, any time.

At 9 a.m. on a Tuesday or 2 a.m. on a Sunday, the answer is the same. Nobody on your team waits until morning.

Nobody can install whatever they want. People notice that for about a week. But it’s one of the two reasons help requests drop, and why a person can reach you fast.

Why help can be this fast

Remove the weak spots once, and the help desk isn’t buried.

A help desk gets slow when it’s busy fixing the same small problems. The Baseline setup heads off many of them. So the more of it you use, the less you need help.

The Baseline setup, and why most problems can be fixed from afar

There are no passwords. People sign in with their face, fingerprint, or a PIN, so there’s nothing to forget, reset, or be tricked into sharing.

Nothing installs without a manager’s OK. When someone needs a program, their manager approves it and gets a one-time code for that computer. It works once and changes about an hour later. The pause is on purpose.

Built for help from a distance. On the Baseline setup, email, files, sign-in, and daily work don’t depend on a server in your office. That’s why most problems can be handled remotely.

Outside the Baseline setup is fine. Keep your own video call app, old computers, or server, and we still help. The AI only knows the Microsoft 365 setup, so those requests usually go to a person as a $35 ticket. It’s your call.

Included and billed

Monthly for what you use every day. Once, only when a person is needed.

It comes down to one question: does the request stay with the AI, or does it need a person? Anything a person handles is a flat $35 per ticket. We call that a ticket.

Included in the monthly price

Everything Baseline runs for you, and help from the AI.

Microsoft 365, AI help any time, sign-in without a password, and security watched around the clock.

See all 13 included items
  • Microsoft 365 for each employee on a plan (Outlook email, Word, Excel, Teams, and OneDrive)
  • Help from Baseline’s AI assistant, any time, day or night
  • Company sign-in, sign-in without a password, and access changes
  • Adding and removing people, started from the Manager Portal
  • Setting up the company computers we look after
  • Protection on every computer we look after that watches for viruses and suspicious activity
  • Email checking that looks for scam links, harmful attachments, and fake senders
  • A locked hard drive on each laptop, so a thief can’t just pull the files off
  • Windows’ built-in network guard, turned on and kept on
  • Desktop, Documents, and Pictures folders that save to OneDrive by themselves
  • The Manager Portal, where managers handle people and computers
  • Asking for help in Teams, or by text if Teams is down
  • Your Microsoft 365 account watched for security problems 24 hours a day, 7 days a week

$35 flat per ticket

Any problem a person works on, of any kind.

Office Wi-Fi, printers, apps you keep outside the Baseline setup, a computer problem, or help choosing a replacement. Same price however long it takes.

Other one-time costs

Moving in, and adding something new.

Moving data from your old system is $25 per user, one time, plus $0.99 per GB moved. Project work, which means adding something new, is priced case by case.

Help comes from afar, and local hands come when a job needs them.

When a job truly needs someone on site, we arrange a local contractor for $35 per ticket and stay involved.

When a computer itself breaks

We look after Windows and Microsoft 365, and we’ll help you choose and set up a replacement computer. Your company buys the new one, and Baseline sets it up the same way. Help choosing is $35 per ticket.

$45 per user per month on a computer, $25 per user per month on a phone only, Microsoft 365 included. Annual commitment, paid monthly. See the whole offer →

Who this kind of help suits

Use as much of it as you like.

Baseline is for you if…

  • You’re tired of being the person everyone asks when something breaks.
  • Help over Teams, text, or phone works for your team.
  • You’ll use Microsoft 365 for email and sign-in.

It’s not for you if…

  • You won’t use Microsoft 365 for email and sign-in.

What you get

Your team stops waiting, and stops waiting on you.

What goes away

Being the office’s IT person on top of your real job.

If nothing changes

Small problems keep landing on the same desk, and the real work waits.

What you’d miss

Knowing which parts of the Baseline setup you could use, and what each would save.

Straight answers

What owners worry about when they hear “AI first.”

More answers are on the questions page.

“I’ll get stuck with a bot.”

Why it feels true
You’ve probably typed “talk to a person” into a chat window and gone in circles.
What’s true
The AI gets out of the way fast. When a person is needed, a real person responds within 10 minutes, at $35 a ticket, day or night.

“$35 a ticket will add up.”

Why it feels true
Any charge per request sounds like a bill that grows.
What’s true
AI help is in the monthly price, and the more of the Baseline setup you use, the more the AI fixes on the spot. A ticket is a flat $35 you know before anyone starts.

“What if the problem isn’t Microsoft?”

Why it feels true
Some IT help won’t touch your printer.
What’s true
Ask the same way. Wi-Fi, printers, other programs: a person works on it for $35 per ticket.

Other help questions worth asking.

What happens to a request sent at 9 p.m.?

The same thing that happens at 9 a.m. The AI assistant helps instantly. If it needs a person, a real person responds within 10 minutes, and a request a person handles is $35 per ticket.

Is security watched overnight?

Yes. We watch your Microsoft 365 account for security problems around the clock. The protection on your computers can also act on many threats by itself, at any hour.

Read how security is set up →

What if the problem is the computer itself?

Then your company replaces it, and Baseline sets up the new one the same way. We look after Windows and Microsoft 365, and a person can help you choose what to buy, for $35 per ticket.

Is there anything you won’t look at?

No. If a tech problem is stopping your business, ask, and a person will work on it for $35 per ticket. Help is remote. When a job needs hands on site, we arrange a local contractor.

What if Microsoft itself is down?

Microsoft and internet outages are theirs to fix. Baseline’s own app is checked around the clock, though, and if Teams is down, your people can text the Baseline number. Their request still reaches us.

The next step

See whether this kind of help fits how your company works.

The questions take two minutes. Then your free Fit Check shows which parts of the Baseline setup you’d use, what each choice costs, and your price.

Take the Fit Check

Not ready to talk? Ask a question instead.

What happens after you click

  1. Answer five quick questions. “Not sure” never counts against you.
  2. Get your Fit Check on the spot: whether Baseline fits, and your price.
  3. If you want to talk it through, book a 30-minute call. There’s nothing to prepare.
  4. Keep your Fit Check, whether you sign or not.

P.S. The AI assistant is there instantly. When a request becomes a ticket, a real person responds within 10 minutes, day or night, for a flat $35.

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